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Shipping & Returns

As per each country has different rules, we don't deliver abroad any blank firearms and ammunitions, pepper sprays and firearm magazines.
Airsoft rifles and pistols are only shipped out to EU countries, if allowed.

SHIPPING AND DELIVERY
  UPS STANDARD INTERNATIONAL    
  • Delivery time: 2-4 days* Europe, 3-7 days* Worldwide

*The cost of shipping depends on both weight and volume, so they can vary according to the parcel dimensions. Parcels over 20 Kg. will be quoted each time.

APPROXIMATE DELIVERY CHARGE
  2 Kg. 5 Kg. 20 Kg.
Europe (Main EU) € 22,90 € 29,90 € 37,90
Europe (East EU) € 27,00 € 31,00 € 41,00
Other Europe** on demand
Worldwide** on demand
** Deliveries to not EEC countries will be without VAT charge:
please, deduct -17,35% from all our prices on this web site.
METHOD OF PAYMENT
  • CREDIT CARD
PAYPAL PAYPAL  PAYPAL  
  • PAYPAL
 
  • BANK TRANSFER
 
RETURNS - RIGHT OF WITHDRAWAL

According to the Legislative Decree 50/92, our customers have the right to withdraw from the contract within 10 days from the date of receipt ot the goods.
The customer must return the goods complete and in its original packaging: on receipt of the goods, the money will be refunded or the item will be replaced, at your own choice. (The right of withdrawal totally falls away in case of order of products manufactured according to specific measurements or that have clearly been personalized.)
  
To get the refund, a registered letter with return receipt is NOT requested, it's enough to proceed in the following manner:

  • Enclose the items you want to return in its original packaging and pack it in a box so as to protect the original packaging from damages.
  • A copy of the purchase invoice must be attached.
  • On the back of the copy, please specify if you want the items should be replaced or if you prefer to be refunded.
  • Ship the parcel to ARCO & FRECCE SUPER STORE - Viale De Gasperi 117 - 20017 Mazzo di Rho (Milano) freight prepaid.  
    (all parcels shipped by carriage forward or cash on delivery will be rejected, unless differently agreed with a member of our staff)
WARRANTIES
All products sold on-line by Arco & Frecce Super Store are covered by warranty on manufacturing faults (The warranty applies to the product that will show compliance defects and/or malfunctions that will not have emerged upon purchase)
In this case, please get in touch with one of our shop assistant at the following phone number: +39.02.9370.030 in order to get the RMA number.
On receipt of the item, we will immediately repair it or replace it if agreed upon.
In case the item is not covered under our warranty, we will notify the costs before proceeding with the repair.
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